Refund policy

At Nativa, customer satisfaction is our priority. As we sell food and consumable products, we have specific guidelines regarding returns and refunds to ensure product safety and quality.

Returns

Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered, unless the product is damaged, defective, spoiled, expired, or different from what was ordered.

If you experience an issue with your order, please contact us as soon as possible after delivery, preferably within 24 hours, and provide your order number along with clear photos of the product and packaging.

For food safety reasons, we may not be able to accept or refund products that have been opened, consumed, improperly stored, or otherwise handled after delivery.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

- Damaged during delivery
- Defective or spoiled
- Expired
- Different from the product you ordered
- Missing from your order

Please contact us as soon as possible.

After reviewing the issue, we may offer a replacement or a full refund, including applicable delivery charges, depending on the circumstances.

Refunds

Once your request has been reviewed and approved, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If the issue is caused by an incorrect or defective product on our side, any applicable delivery charges will also be refunded.

Order Cancellation

Orders may be cancelled before they are prepared or dispatched. Once an order has been prepared or handed over for delivery, cancellation may no longer be possible.

Important Food Safety Notice

For health and safety reasons, customers should inspect their order upon delivery and store food products according to the instructions provided on the packaging.

We cannot be responsible for products that have been improperly stored or handled after delivery.

Contact Us

For any questions or refund-related requests, please contact us:

Email: zadk.foodtrade@gmail.com
WhatsApp: +20 112 311 1082

For the fastest response, we recommend contacting us via WhatsApp.