Shipping policy

At Nativa, we are committed to providing a smooth, reliable, and convenient shopping experience. We carefully prepare and package every order to ensure your products arrive safely and in good condition.

Shipping & Delivery

- Orders are typically delivered within 2–5 business days, depending on the delivery location.
- Delivery times may vary during weekends, public holidays, peak seasons, or due to circumstances beyond our control.
- Shipping fees are calculated and displayed at checkout before completing your order.
- Customers are responsible for providing accurate delivery information, including the correct address and contact details.

Order Inspection Upon Delivery

Customers are encouraged to inspect their order upon delivery.

If you notice that a product is visibly damaged, incorrect, or missing, please inform the delivery representative immediately and contact our customer support team as soon as possible.

For food safety reasons, once an order has been accepted and delivered, opened or consumed food products generally cannot be returned or exchanged.

Exchanges & Returns

Due to the nature of our food products, we do not generally accept returns or exchanges after delivery.

However, if you receive a product that is:

- Damaged during delivery
- Spoiled or defective
- Expired
- Different from what you ordered
- Missing from your order

Please contact us within 24 hours of receiving your order so we can review the issue and provide an appropriate solution.

For food safety reasons, we cannot accept products that have been opened, consumed, improperly stored, or otherwise handled after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, spoiled, expired, or contains an incorrect or missing product, please contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging to help us assess the issue.

Depending on the circumstances, we may offer a replacement or refund.

Delivery Issues

If the delivery cannot be completed because of an incorrect address, unavailable recipient, or other circumstances attributable to the customer, additional delivery charges may apply for a subsequent delivery attempt.

Contact Us

For any questions or assistance regarding your order, please contact us:

Email: zadk.foodtrade@gmail.com
WhatsApp: +20 112 311 1082

For the fastest response, we recommend contacting us via WhatsApp.